KFL Open for Curbside Services


Monday 1:00 p.m. to 4:45 p.m.
Tuesday 4:00 p.m. to 7:45 p.m.
Wednesday 4:00 p.m. to 7:45 p.m.
Thursday 1:00 p.m. to 4:45 p.m.

Friday 1:00 p.m. to 4:45 p.m.
Saturday 9:30 a.m. to 12:45 p.m.

The library is open for curbside services only. We will be monitoring the situation closely and will assess the possibility of offering in-person browsing by appointment as soon as it is safe to do so. 

Curbside pick-up is located in the vestibule in the library’s main entrance.

For the safety of all, please do not use the book drop lane except when you are making a return.

Please return items to the book drop, which will continue to be open 24/7. If you need to return an item that cannot be placed in the book drop, such as a board game, puzzle, laptop, or hotspot, please call the curbside line during curbside hours to let staff know you are here.

Staff will be masked for your safety. We ask that you also wear a face covering and follow physical distancing guidelines when picking up your items. 

Here’s how curbside works:

1. Order your items online or by phone.


2. When you receive notice that your items are ready, you are welcome to come to the library any time we are open for curbside services. You do not need to make an appointment.

3. Pull into a parking space. (For the safety of all, we ask that you not use the book drop lane except when you are making a return.)

4. With your library card number ready, please call the posted curbside phone line when you arrive. We will check your items out to you over the phone, place the items in a bag with your name and due date, and place the bag on a table in the vestibule in the library's main entrance.

5. 
Pick up your items! (Please be mindful of physical distancing as you enter the vestibule.)

If you do not have a cell phone, please call the curbside-only line (207) 985-4730 before you leave home with an expected arrival time. This curbside line is only answered during curbside hours. If you need to call earlier, please call our main phone line (207) 985-2173 x4 and speak with a librarian or leave a message with your name, the last 5 digits of your library card number, and your expected arrival time.

Tax Help Resources


Where to Find Tax Forms / Instructions / Guides

Pick up at the library:
  • Federal 1040 forms and instructions, and Maine 1040 forms are available for free on the curbside table during our curbside pickup hours.
  • KFL patrons can also borrow our 2020 income tax instructions binder for 1 week. This set includes the Federal 2020 Tax Guide, the Federal 1040 instruction booklet, and the Maine 1040 instruction booklet. Click here to place a hold on the the tax instructions binder.
  • If you need additional forms/instructions, including Maine 1040 instructions, please call the library at 207-985-2173 or email us the form/instruction numbers. We will print them out for you, for ten cents per page (one double sided sheet counts as two pages), and let you know when they will be available to pick up during our curbside hours. Please know exactly what forms you need; library staff cannot provide advice. 
Receive in the mail:
Read/Print at Home:
AARP Tax Help
We are very sorry to announce that we have heard from AARP that they will not be able to provide in-person tax help at our library this year. They evaluated each area before making decisions, considering a number of factors. However, AARP is offering in-person Tax-aide at other locations as well as virtual tax assistance. All assistance is by appointment only. Click here to view AARP's tax assistance information. Though KFL staff members are not qualified to provide tax advice, we are here to help you find people or resources who can.


York County Community Action Corporation (YCCAC) Virtual Tax Prep Help
Your Adjusted Gross Income must be under $52,000 to qualify. To learn more, visit yccac.org/free-tax-preparation/ or call YCCAC at (207) 324-5762 ext. 2718.



Filing Your Taxes:
IRS E-File Options including IRS Free File program (certain restrications apply)
Maine FastFile options, including Maine i-File (free for Maine tax payers, certain restrictions apply)
United Way's My Free Taxes program


Please Check Your Spam!


Addressing your questions and concerns is our top priority.

We have been having terrible trouble lately with email from all of our staff accounts ending up in your spam folders. In some cases, they have been disappearing altogether. We are investigating the problem and working on finding a solution. In the meantime, we want to make sure that you get a timely response to your emails.
 
We are answering all emails and website comment forms as they come in. If more than a business day has gone by without a response from us, please check your spam folder. If there is nothing there, please give us a call at 207-985-2173. You can leave a message in the general mailbox if the library is not open.

Browsing & Requesting From Home

The process for requesting holds is the same for in-person borrowing and curbside pickup.

Online: You can request items at any time through our online catalog. If you are new to using our catalog, please call us for help.

By Phone: You can call us any time with requests. Just call (207) 985-2173 and follow the prompts. If your call is not answered immediately, leave a message and we will get back to you. You can also reach us through email at kfl@kennebunk.lib.me.us

How to Browse the Library From Home: We know how hard it can be to choose something to read when you can't physically pick up a book and read the cover. We have a variety of tools available to help you out. Here are step-by-step instructions for using those tools to find your next great read!

Hold Pick-up Notices: If your online account says your item is “ready for pickup” or if you’ve received a phone call, text message, or email saying the same thing, you can pick up your order anytime we are open.


Returning Items

Please return items to the book drop, which will continue to be open 24/7. If you need to return an item that cannot be placed in the book drop, such as a board game, puzzle, laptop, or hotspot, please call the curbside line during curbside hours to let staff know you are here.

All items are being quarantined before being checked in, so they will stay on your account for a few days after you return them. Don’t worry – we are waiving any fines that might accrue.


Other Services

Technology: Please visit our technology page to learn about Virtual Tech Help, Free Wi-Fi, Hotspot Lending, Laptop Lending, Printing, Copying, and Faxing.

Home Delivery: Volunteers are available to make deliveries to homebound patrons. Call or email the library for an appointment.

Library Cards: If you need a new library card and are a Kennebunk, Arundel, Kennebunkport, or Wells resident, call or email us and we can get an account set up for you. We can also renew your existing cards.

Reference: You can call us any time with reference questions. Just call (207) 985-2173 and follow the prompts. If your call is not answered immediately, leave a message and we will get back to you. You can also reach us through email at kfl@kennebunk.lib.me.us

Programming: We are offering a variety of online programming, including several of our regular programs. Check our rotating display, our calendar, and our newsletter for updates. Many of our programs are currently taking place over the Zoom platform; for a step-by-step guide to downloading Zoom, click here. We are recording some of our programs, and those recordings can be found by visiting our YouTube channel.

Interlibrary Loan: You will still be able to request items through Minerva. Items borrowed from other libraries can be checked out for three weeks, but items that belong to KFL are checked out for four weeks to give you a little extra time. 

More Resources


E-books, E-Audiobooks, TV/Movie Streaming, Newspapers & More including CloudLibrary, Overdrive, ... and Kanopy! (a new video steaming service for patrons).

Digital Maine Library full text articles and abstracts from magazines, newspapers, journals and reference. Here’s a step-by-step guide on how to read newspapers using the Digital Maine Library.

Local Resources outdoor recreation, school info, local newspapers, town websites & more; plus where to find help in our community

Helpful Links Resources for education, employment, fact checking, finances, health info, legal help, & taxes; plus links to Maine Hotlines & Shelters


Genealogy Resources including free remote access to Ancestry Library Edition through the Digital Maine Library

Also, please call or email us for help finding resources. We love to help!

Frequently Asked Questions

I know I returned my items recently! Why are these items still on my account? All items are being quarantined before being checked in, so they will stay on your account for a few days after you return them. Don’t worry – we are waiving any fines that might accrue.

Do you accept book donations? Please read the In-Kind Contributions section on our Support the Library page for the current status on book donations.

Are library items safe? We will be doing our best to make sure that the items you take are safe. We are quarantining returned items and will be cleaning surfaces and hands frequently. However, we will have to handle the items that we pull and package for you. If you have concerns, we encourage you to quarantine them in your home.  

For all other questions ... You can call us any time! Just call (207) 985-2173 and follow the prompts. If your call is not answered immediately, leave a message and we will get back to you. You can also reach us through email at kfl@kennebunk.lib.me.us.